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1. Purpose and Scope of Information Collection
The information collected through our website includes your full name, email address, phone number, and mailing address. These details are required when you submit a request for consultation or place an order. The information enables us to contact you, confirm your order, and protect the legitimate interests of our customers.
Customers are responsible for maintaining the confidentiality of the information they provide, including the activities carried out under their account information and email address.
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2. Scope of Information Use
We use the information provided by customers for the following purposes:
To contact customers for order confirmation and delivery.
To provide product information upon request.
To send marketing emails and promotional offers related to our products.
To send notifications regarding activities and updates on our website.
To communicate with customers and resolve issues in special circumstances.
Not to use customers' personal information for any purpose other than those related to transactions and customer communication.
To provide information when required by competent Vietnamese authorities, including the Procuracy, Courts, or Investigation Police Agencies, in accordance with applicable laws.
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3. Information Retention
Customers' personal data will be stored until a request for deletion is submitted to our website administration. In all other cases, personal information will be securely stored and protected on our servers.
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4. Individuals and Organizations That May Access Personal Information
Personal information may be accessed by:
The website administration.
The customer who owns the personal information.
Competent authorities of the Socialist Republic of Vietnam as required by law.
Business partners involved in fulfilling your transaction, such as shipping and delivery service providers.
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5. Information Collection and Management Entity
138KNITWEAR HOUSEHOLD BUSINESS
Address: 84 Nguyen Thien Thuat Street, Ban Co Ward, Ho Chi Minh City, Vietnam
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6. Methods for Accessing and Updating Personal Information
Customers have the right to review, update, modify, or request the deletion of their personal information by contacting the website administration.
Customers may also submit complaints regarding the handling of their personal information. Upon receiving such requests, we will verify the information and, if the complaint is valid, take appropriate measures in a timely manner based on the nature of the issue.
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7. Consumer Complaint Handling
If customers discover that their personal information has been used for improper purposes or beyond the stated scope, they may submit a complaint by calling +84 867 789 138 or emailing with138knitwear@gmail.com. Supporting evidence related to the complaint should be provided to the website administration.