_ _ _ _ _ _ _ _ _ _
1. Definition
Order inspection refers to the process of checking and comparing the products received in the package sent by 138knitwear.com with the items included in the customer’s confirmed order.
_ _ _ _ _ _ _ _ _ _
2. Inspection Time
138knitwear.com allows customers to inspect their orders together with the delivery staff at the time of receiving the package (or within 30 minutes after receiving the order).
If customers discover any incorrect items after receiving the package, please contact our Customer Service team for assistance with exchange or return procedures.
Note: Customers are kindly advised to record a video while opening the package as evidence for verification when necessary.
_ _ _ _ _ _ _ _ _ _
3. Inspection Scope
Customers are allowed to check the quantity of products received and compare the delivered items with the confirmed order based on the following criteria:
Basic product information, including product name, quantity, and customer details shown on the order documents.
Product appearance and design based on the product images saved at the time of purchase and after order confirmation by our staff.
__________
During the inspection process, please note:
Do not open or remove the seal from products with sealed packaging or security labels.
Do not scratch or remove codes from products that include loyalty points or gift redemption programs.
Customers are kindly requested not to open, use, or alter the products while there are any unresolved issues regarding the order inspection process.
_ _ _ _ _ _ _ _ _ _
4. Handling Incorrect Orders
If the received product does not match the confirmed order during inspection, please contact our hotline to connect with our Customer Service team for order verification.
In cases where 138knitwear.com has shipped an incorrect order compared to the customer’s request, customers may refuse to receive the package and do not need to make payment.
For orders that have already been paid, customers may request a replacement shipment or a refund. 138knitwear.com will process the refund as soon as possible.
_ _ _ _ _ _ _ _ _ _
5. Customer Support Channels
For any inquiries, complaints, or support requests, please contact us through:
Hotline: 0867789138
Email: with138knitwear@gmail.com