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1. Exchange and Return Conditions
Customers are encouraged to inspect their order upon delivery and may request an exchange or return under the following circumstances:
The product received does not match the type, style, or specifications stated in the order or displayed on our website at the time of purchase.
The order is incomplete. (Customers may accept the shipment and contact 138knitwear immediately so that the missing items can be sent.)
The product is damaged, defective due to manufacturing issues, or does not match its description.
To request an exchange or return, customers are kindly asked to provide complete information to the 138knitwear Customer Care team for assistance.
138knitwear only accepts exchange or return requests under the circumstances listed above.
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2. Exchange and Return Timeframe
For Online Orders
Requests for size exchanges or reports of defective products must be submitted within 24 hours of receiving the order.
Products must be returned within 2 days of delivery for a size exchange or a return due to manufacturing defects.
For Purchases at The Love Knit Room
Size exchanges are accepted within 3 days from the date of purchase.
138knitwear only supports size exchanges for the same product that was originally purchased. Exchanges for different designs or styles are not accepted.
To be eligible for a size exchange, the product must remain in its original condition, unused, and include all accompanying items, including the greeting card, Love Receipt, hang tag, and any original packaging.
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Rights and Responsibilities
1. Seller's Responsibilities
The seller is responsible for:
Providing products in accordance with the agreed quality, quantity, and product description.
Delivering orders within the agreed timeframe, to the correct address, and under the agreed conditions.
Providing all necessary documentation, including invoices, warranty documents where applicable, shipping documents, and proof of ownership when required.
Protecting the legitimate rights of customers by ensuring that all products do not infringe upon the lawful rights of any third party, including intellectual property rights.
Repairing, replacing, exchanging, or accepting returns for defective products in accordance with applicable policies and customer rights.
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2. Customer's Responsibilities
Customers are responsible for:
Making full payment within the agreed payment period.
Receiving the order on time and inspecting the products upon delivery.
Promptly notifying the seller of any issues or defects related to the products.
Providing accurate information, including shipping address, contact details, payment information, and purchase requirements, to facilitate the transaction process.
If you have any questions or require further assistance, please contact the 138knitwear Customer Care team via Instagram: @138knitwear.
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Thank you for choosing 138knitwear.